Opportunity for Change
In an era where patient outcomes depend on speed and precision of modern healthcare operations, traditional clinical asset management (CAM) methods lack transparency, real-time insights and integration, required to deliver timely, technology-enabled care.
Legacy systems create hidden costs in downtime, inefficiency, and compliance risk, limiting operational visibility, and impacting patient safety
Context
Outdated CAM tools increase maintenance costs, create cybersecurity vulnerabilities, and restrict access to device data across facilities. Disconnected systems made it difficult to integrate new technologies, share information securely, or keep pace with evolving regulations. This led to slower care delivery, higher operational costs, and missed opportunities to improve patient outcomes through technology. There was mounting pressure to modernize asset management to ensure resilience, scalability, and compliance in a rapidly evolving digital health landscape.
Our Approach
Providence implemented a unified, cloud-based clinical asset management system to digitize and centralize the lifecycle of 400,000+ devices across 51 hospitals and 1,000+ clinics. This initiative enhanced visibility, compliance, and efficiency through:
- Migration and integration of all assets into a single, intelligent system.
- Mobile-enabled management, allowing teams to track, service, and update devices while reducing manual data entry by 80%.
- Implementation of predictive and preventive maintenance, reducing downtime and extending asset life.
- Automated reporting and safety workflows for faster recall of faulty equipment and seamless regulatory compliance.
Transformative outcomes
Beyond operational metrics, the initiative strengthened patient safety protocols, reduced risk exposure, and enabled a culture of continuous improvement through real-time performance dashboards.
- 30,000+ clinical work orders managed monthly
- 15,000 hours saved annually through automated scheduling
- 25% increase in equipment uptime; 20% increase in device lifespan
- 20,000 hours saved annually via mobile-enabled workflows
- 15% efficiency gain through optimized resource utilization
- 35% faster work order completion, boosting uptime
- Zero compliance issues for 18 months
- 3,000 hours saved through automated reporting and recall management
Impact in practice
By modernizing its clinical asset management ecosystem, Providence Global Center has established a scalable, cloud-ready operational foundation that elevates safety, efficiency, and affordability of care. Predictive maintenance and real-time digital visibility have improved caregiver workflows, reduced operational burden, and strengthened patient trust, ensuring devices are safe, available, and ready when needed most.
